No Exchange and Return Policy

Last Updated: 26 March 2025

At Rugs of Hindustan (“we,” “us,” or “our”), we strive to ensure complete satisfaction with your purchase. Please review this policy carefully before placing an order, as all sales are final unless explicitly stated below.

1. Final Sale

All products purchased through rugsofhindustan.com are part of a final sale. We do not accept returns, exchanges, or refunds for any orders after the 24-hour cancellation window described below.

2. Order Cancellation

  • Cancellations are permitted within 24 hours of order placement.
  • To cancel, email us at support@rugsofhindustan.com or use our website contact form. Include your order number and details.
  • After 24 hours, orders are processed for shipping and cannot be canceled.

3. Damaged or Defective Items

  • Contact us within 48 hours of delivery if your item arrives damaged or defective. Provide photographic evidence.
  • We reserve the right to inspect the item and may offer a replacement or store credit at our sole discretion.

4. Exceptions

  • Custom-made or personalized items cannot be canceled, returned, or exchanged under any circumstances.
  • We are not responsible for delays, damages, or losses caused by shipping carriers.

5. Refund Process

  • Approved cancellations will be refunded to the original payment method within 7–10 business days.
  • Refunds exclude shipping costs unless the error is attributable to us.

6. Contact Us

For cancellation requests or concerns about damaged items:

7. Governing Law

This policy is governed by the laws of India. Disputes will be subject to the jurisdiction of courts in Uttar Pradesh.

8. Policy Updates

We reserve the right to modify this policy. Changes become effective immediately upon posting on this page.

By placing an order, you acknowledge that you have read, understood, and agreed to this policy.