FAQs

• Indian Wool
• New Zealand Wool
• Viscose
• Wool-Viscose blends

Since our rugs are made to order, they require time for careful production. Orders typically take 3 to 5 weeks to dispatch. We’ll keep you updated throughout the process.

Creating a handmade rug involves several intricate steps — from designing and weaving to finishing touches — all done by hand. This dedication to craftsmanship ensures you receive a product of the highest quality.

Yes, we offer customization options for size, color, and design. Please reach out to us directly to discuss your preferences.

• Vacuum regularly using a suction-only setting.
• Clean spills immediately by blotting with a clean, dry cloth.
• Avoid direct sunlight for prolonged periods to prevent fading.
• For deep cleaning, we recommend professional rug cleaning services.

Yes, our wool and wool-viscose blend rugs are highly durable and ideal for high-traffic spaces. Viscose-only rugs are softer and better suited for low-traffic areas.

Some shedding is normal, especially with wool rugs, but this will reduce over time with regular vacuuming.

We take great care to ensure each rug meets our quality standards. However, if your rug arrives damaged, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Yes, we offer international shipping. Shipping costs and timelines may vary depending on your location.

Since our rugs are made to order, cancellations are accepted only within 24 hours of placing your order.

You can contact us via email at Support@rugsofhindustan.com or through our website’s contact form. We’re always happy to assist you!